FAQ

Frequently Asked Questions

Mostly, our incredible beeswax, sourced from small family farms, twice gently filtered, never bleached, with a mildly sweet honey scent. We stand firm in our commitment to using pure, earth derived ingredients. Our aromatherapy candles are scented with therapeutic grade essential oils - we never use any artificial or chemical scents or fragrances. We choose 100% cotton wicks, free of lead and petroleum. We are intentional about choosing plastic-free and recyclable or compostable packaging materials, including our mailers and water-activated paper shipping tape. Every detail of our process and final product matters and receives our attention and care.

Our lead-free cotton wicks are measured to the appropriate size during pouring and do not require trimming. When the wick is trimmed too short, the flame will not be large or hot enough to melt the beeswax as it has a very high melting point. Trimming our wicks will interfere with the candle's ability to burn properly.

We gladly offer free expedited shipping (1-3 business days after fulfillment) for U.S. orders of $100 or more. We also offer other delivery options (international included) with applicable charges. Note that if multiple items are purchased they may ship separately and some may be delivered more quickly than others.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help since we fully stand by our products. Just email us directly and we’ll take you through the process to quickly make things right.

We accept all major credit cards including Visa, MasterCard, Discover, and American Express as well as PayPal, Apple Pay and Google Pay. We also support payment installments and select cryptocurrencies.

You can reset your password here.

Free U.S. Shipping

Pay zero shipping fees when you spend $100 or more

Worldwide Shipping

Ship anywhere, rates available at checkout

Rewards Program

Join our rewards program and earn points when you shop