Frequently asked
Questions we're glad you're asking.
The useful answers are usually specific. Here is how our collections differ, how beeswax behaves, and what to expect from ordering.
Collections & ingredients
What is the difference between Pure and Artisan?
Pure is our essential-oil-only approach, with Pure Honey containing no added scent at all. Artisan uses carefully selected phthalate-free fragrance oils when the intended scent cannot be achieved through essential oils alone.
Every product page identifies the collection and lists the relevant ingredients so you do not have to infer the difference from the scent name.
Why use fragrance oils at all?
Some fragrance profiles do not translate reliably through essential oils. Vanilla is a good example. Rather than imply that every scent can be made the same way, Artisan gives us a separate, clearly labeled route for more layered fragrance profiles.
What wax do you use?
Every Solstice Naturals candle is built on American beeswax. We do not present the candle as a generic wax blend, and the wax foundation is stated directly on the product page.
What kind of wicks do you use?
Lead-free cotton wicks, selected for the vessel and formula and set by hand during production.
Where can I see the full ingredient philosophy?
Our Ingredient Standards page explains the materials and the Pure/Artisan distinction in more detail.
Burning beeswax
What matters most on the first burn?
Give the candle enough time for the melt pool to reach the outer edge of the vessel before extinguishing it. For the current 8 oz candles, plan on roughly 2–3 hours.
Should I trim the wick before the first burn?
No initial trim is needed. After later burns, let the candle cool completely and trim the blackened wick tip to about ¼ inch before relighting.
Why does my candle have a pale or chalky coating?
Raw beeswax can develop a natural surface bloom as its own components migrate to the surface over time or with temperature changes. It does not mean the candle is defective. Gentle warmth from your hands or low heat can restore the surface appearance.
How long should I burn it at a time?
A 2–4 hour session is a practical range. Let the vessel and wax cool fully before trimming and relighting.
Where is the full care guide?
See the Candle Care page for first-burn guidance, wick care, bloom, burn sessions, safety, and vessel reuse.
Orders & gifting
When does free US shipping apply?
Free US shipping applies to orders of $99 or more. For orders below that threshold, available rates appear at checkout.
How quickly are orders prepared?
Please allow approximately 2–4 business days for preparation and fulfillment before carrier transit time.
Can I send a candle as a gift?
Yes. Our Gifting page can help with scent direction, and you can include a gift message with the order.
Do you offer gift cards?
Yes. Digital Solstice Naturals gift cards are available in several denominations and can be used across the store.
Do you offer wholesale?
Yes. Retailers can start with the Wholesale page and contact the studio with store details.