FAQ

Product Information

Where are the candles made?

We proudly make all of our candles by hand in Gainesville, Georgia.

How big are the candles?

Our pure beeswax candles are currently available in 9 oz glass jars. We are currently testing a smaller size and are excited to release it soon!
What makes your candles better than others?
We're glad you asked! Check out the page we created explaining this here.

Do I need to trim the wick?

Our lead-free cotton wicks are measured to the appropriate size during pouring and do not require trimming. When the wick is trimmed too short, the flame will not be large or hot enough to melt the beeswax as it has a very high melting point. Trimming our wicks will interfere with the candle's ability to burn properly.

Shipping & Returns

How much does shipping cost?

We gladly offer free expedited shipping (1-3 business days after fulfillment) for U.S. orders of $100 or more. We also offer other delivery options with applicable charges. Note that if multiple items are purchased they may ship separately and some may be delivered more quickly than others.

Do you ship outside the U.S.?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. 

Can I return my item?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help since we fully stand by our products. Just email us directly and we’ll take you through the process to quickly make things right.

Payments

What payments do you accept?

We accept all major credit cards including Visa, MasterCard, Discover, and American Express as well as PayPal, Apple Pay and Google Pay. We also accept payment installments through Afterpay.

Account Information

How can I login if I forget my password?

You can reset your password here.