Do I need to trim the wicks on your candles?
Our lead-free cotton wicks are measured to the appropriate size during pouring and do not require trimming. When the wick is trimmed too short, the flame will not be large or hot enough to melt the beeswax as it has a very high melting point. Trimming our wicks will interfere with the candle's ability to burn properly.
Shipping & Returns
How much does shipping cost?
We gladly offer free expedited shipping (1-3 business days after fulfillment) for U.S. orders of $100 or more. We also offer other delivery options with applicable charges. Note that if multiple items are purchased they may ship separately and some may be delivered more quickly than others.
Do you ship outside the U.S.?
No. Currently, we only offer shipping within the U.S.
Can I return my item?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help since we fully stand by our products. Just email us directly and we’ll take you through the process to quickly make things right.
What payments do you accept?
We accept all major credit cards including Visa, MasterCard, Discover, and American Express as well as PayPal, Apple Pay and Google Pay. We also accept payment installments through Afterpay.
How can I login if I forget my password?
You can reset your password here.